SHIPPING POLICY
SHIPPING INFO
We are a small business and ship parcels a few times a week when busy, and once a week during quieter periods.

DOMESTIC (NZ) 1-2 WEEK DELIVERY:
We ship all domestic tracked parcels with NZ Post. Parcels ship within a week and will arrive within 1-2 weeks from the time of your order.
INTERNATIONAL (AUS/US/UK/BEYOND) 2-6 WEEK DELIVERY:
Standard international shipping does not include tracking. However, if you would like to be able to track your order, there are upgrades available at checkout for courier (with tracking). Generally, packages do arrive just fine, but it can take up to 6 weeks at times, so please be patient.
International shipping is at your own risk. Please note that we are not registered to deal with VAT or similar fees/taxes, and that these may be, depending on your country's laws, your own responsibility to pay at the border when your parcel arrives. If the parcel is returned for VAT/tariff reasons, we are not responsible for that. Please bear this in mind when ordering.

The shipping time depends on your location, but is generally anywhere up to 21 working days with standard shipping, and less with courier. This does not include the time taken to process through customs in your country. If your order has not arrived within this time frame, please wait a further 10 days before contacting me as often things can get held up in customs/processing before delivery.

REFUNDS
We do not offer refunds or exchanges if you change your mind, so please
ensure that you read the product description carefully prior to your purchase. If you have any questions please don’t hesitate to contact us directly.

FAULTY ITEMS
In the unlikely event that you have received a faulty product, an exchange or full refund will be provided. Refund requests must be made within 30 days of purchasing with a photo of the faulty product.

Please email kelda@dirtchilddesign.com with your order number and what you would like to return along with a detailed description and images to show the faults.